At Yokogawa-Hewlett-Packard in Japan, the QC story is told using a flip chart of size 6 x 6 feet (2 x 2 meters).
After each manager writes an interpretation of the policy statement, the interpretation is discussed with the next manager above to reconcile differences in understanding and direction.
When the management attempts to make a managerial diagnosis, it is important that the people whose work is being diagnosed be properly prepared to enter the discussion.
Normally, this step includes a discussion of the losses that occur because of the problem.
Data collection: This step involves observing the time, place, type, and symptoms of the problem.
It involves data gathering and displays an attempt to understand the important aspects of the problem.
Act or standardize: Appropriate steps are taken to ensure that the gains are secured.
Problem-solving requires iteration, and it is often necessary to go back to a previous step as new data is found and better analysis is made.
However, when the time comes to report on what was done, the above format provides the basis for telling the story in a way that makes it comprehensible to the upper levels of management.
Definition of the problem: Why Selected: Initial state: Analysis of Causes: Plans: Study: Acts and Standardization: Future Plans: It is believed to have been first developed by a Japanese tractor company, Komatsu.