The organisation's strategic goal is to see empowered consumers working with trusted real estate professionals.

Also in February 2018, the REA launched settled.govt.nz, an independent and comprehensive government website for property buyers and sellers.

In the days following the decision, REAA instructed its workers to work from home until a suitable building is found for the interim headquarters.

In June 2020, REA announced the appointment of Belinda Moffat as its new Chief Executive, replacing Kevin Lampen-Smith who left in May.

According to the 2011-2012 Annual Report, REA, as a constituent department of the Ministry of Justice, undertakes its duties alongside, and with the help of, a multitude of Government Agencies.

As a part of REA's monitoring and enforcing roles, they deal directly with the New Zealand Police, the Commerce Commission, the Serious Fraud Office, the Department of Internal Affairs, the Financial Markets Authority, and the Ministry of Business, Innovation and Employment (MBIE).

[11] According to the 2012-2013 Annual report, other relationships include,[9] Primary Role REA is tasked with promoting and protecting the interests of consumers within the real estate industry and is tasked with promoting public confidence in real estate agency work.

[8] REA receives no funding from the New Zealand Government and relies on fees and levies collected from licensed real estate agents.

[10] Labour National All members of the Board of Directors are directly appointed by the Minister of Justice.

The composition of the Board consists of experts in the legal, real estate, risk management, finance, and consumer rights sectors.