He served as Professor in the Department of Computing and Communications at Lancaster University and Co-Director of the Institute for Social Futures.
He has published over 160 scientific articles and was elected as Academy in honour of leadership in the field of Human-Computer Interaction by the Association for Computing Machinery in 2014.
In the late 20th century, he focused on deploying technology in public service and air traffic control.
[1] One of his publications was the Institute of Electrical and Electronics Engineers award-winning "The Myth of the Paperless Office".
[2] His research ranges from the social impact of new technology to the design of a mobile phone.