The head office of Ricola is located in Laufen, Basel-Country[1] and has subsidiaries in Italy, Great Britain, Asia, and the United States.

Eva Richterich left the Board of Directors at the end of 2018 when she joined the management of Ricola Group AG.

At the end of 2020, Eva Richterich left Group Management and devoted herself to her strategic role as a member of the Board of Directors of Ricola Familienholding AG.

[6] Ricola is a member of the Interessengemeinschaft Tee, Gewürze und verwandte Produkte (Interest Group for Tea, Spices, and Related Products; IGTG).

In order to obtain enough herbs for the production of its herbal drops, the firm contracts over 100 self-managed farms in the Valais, Emmental, Val Poschiavo and at the southern foot of the Jura Mountains, in central Switzerland, and in Ticino.

Export began in the 1970s, introducing Ricola's products to foreign markets in Japan, Hong Kong, Singapore, and the United States.

[15] In 1976, after extensive research on sugar-free confectionery, Ricola launched Switzerland’s first chewable sugarless herbal sweet.

In 1985, the cooperation with Swiss farmers for the natural cultivation of herbs according to Bio Suisse standards began.

The construction was developed by the Austrian ceramist and clay building pioneer Martin Rauch, the architects were Herzog & de Meuron.

These are linden flowers (Tilia platyphyllos), wild thyme (Thymus serpyllum) and hyssop (Hyssopus officinalis).

[34] As of November 2023[update], the official US Ricola site mentioned their continuing use of aspartame artificial sweetener in some products, as well as a stevia-sweetened option.

It also contains isomalt, which carries a risk of intestinal distress when consumed in large quantities (above about 20–30 g (1 oz) per day).

Ricola ensures that its cultivation areas are not situated near industrial sites or the road networks to avoid contact with harmful pollutants.

Over 100 self-managed farms are under contract to Ricola in the Valais, Emmental, Puschlav and the Jura Mountains, in Central Switzerland and Ticino.

At ten interactive stations along the 3 km (1.9 mi) path, visitors can learn about bees, herbs and the candy-making process.

"With the new advertising campaign, we wanted to focus on what makes Ricola special: naturally grown alpine herbs, the Swiss origin of our company and the balance between enjoyment and functionality of the products.

The plaintiff claimed that the packaging implied that Swiss herbs would soothe a sore throat, when in fact menthol was the only ingredient with this effect.