It was set back some distance from the High Street to the east of the busy junction at Star Hill, and access to the platforms was via tunnels from the ticket office.

On 16 January 2014 Gallagher Ltd cast the reinforced concrete base slab for a new subway for the station with construction continuing into 2015.

[1][2] According to the billboards adjoining the station site, the 900-tonne (890-long-ton; 990-short-ton) concrete subway was to be the first part of the project to be completed; this took place over Easter 2015.

[5][6] Platform 1 serves trains towards Strood, Gravesend, Ebbsfleet International, Dartford, Meopham, Bromley South into London.

Platform 2 serves trains towards Gillingham, Faversham, Margate, Ramsgate, Canterbury East, Dover Priory, and Ashford International via Sandwich and Deal.