[1][2][3] The mall is located in the Reclamation Area of Bacolod City, close to multiple bus stops and a seaport.

Some entrances have guards that carry a sensor to detect a firearm or another unwanted item inside the mall.

[12] Each wing had one major hallway that fit all its stores at the time, and escalators that lead up to the bridges that connect the entire mall.

[13] The North Wing section of SM City Bacolod was the main focus of the recent renovation in 2016.

[18] In 2024, the Bacolod city government closed down 24 stores nearby to make way for a mixed-use building being built by SM Prime Holdings.