[citation needed] In this collaboration, Televerde will offer inbound customer service to friends and families of imprisoned people on live support networks, promoting the transition and training Securus users on the use of its goods.

Abel committed to reform corporate policies and practices, acknowledging the company "faced criticism in the past over pricing, data security, product innovation and other issues.

[17] Prices of out-of-state calls were capped by the FCC to around 21 cents per minute; however, instate rates at many jails and prisons continue to be much higher.

[19] In 2017, the company announced its Wireless Containment Solution, which was developed to prevent contraband cell phones from connecting to mobile networks.

Senator Ron Wyden (D-Oregon) has sent letters to the Federal Communications Commission (FCC) and telecommunications companies demanding answers on the controversial surveillance system.

[23] In 2015, Securus fees were the following: In 2019, was found to covertly record and fingerprint inmates' and their correspondents voices by monitoring phone calls, to automatically flag the "suspicious" ones.

Securus did not respond to a request for comment on how it defined “suspicious.” In some states, enrollment in the voice recognition program is mandatory to be able to make calls.

[30] Securus faced a class action lawsuit in 2024 with the plaintiffs claiming that the company engaged in a "quid pro quo kickback scheme" with county jails in Michigan which banned in-person visits in order to maximize revenue from voice and video calls.