Selby and District DIAL was an independent, regional charity which offered help and advice to people with disabilities, caregivers, family and concerned professionals.

This three-year award made it possible for DIAL to move in 2002 into larger premises at 12 Park Street, Selby where they set up a "one stop shop" for people with disabilities, and a display area for aids and equipment.

[10][11] This funding enabled Selby and District DIAL to take on paid staff and expand its services to include welfare rights advice, form-filling, benefit checks, representation at tribunal, home visits, outreach sessions, activity and support groups, signposting to other agencies, information, and short-term wheelchair hire.

"[12] In January 2018, two years after their Big Lottery money ran out, it was announced that due to a lack of funding, Selby and District DIAL would have to close by the end of March 2018.

[7][13] The service would instead become a project of Age UK Selby District, operating a part-time telephone help line, with form-filling being carried out over the phone and through home visits.