Established in 2006 from the existing network of Driver and Vehicle License Issuing Offices, ServiceOntario provides services primarily online and in-person at storefront locations, and also operates telephone call centres.

[1] Some services were also formerly provided by automated ServiceOntario self-service kiosks located primarily in shopping malls.

The following are some of the services delivered by ServiceOntario on behalf of the government: In January 2024, the Doug Ford government announced that some standalone ServiceOntario locations would be closed and replaced by locations co-located within retail stores as a pilot project.

[8] Doug Ford defended the scheme as similar to Canada Post locations co-located within pharmacies.

[6] Taxpayer money is being used to fund the construction of the in-store locations, at an estimated cost of $1.75 million.