Eligible Australian citizens and permanent residents can access many of these services through a myGov account.

The head of the agency is the chief executive officer, currently David Hazlehurst,[7] who is responsible to the Minister for Government Services, currently Katy Gallagher.

Later, the Human Services Legislation Amendment Act 2011 integrated Centrelink and Medicare into the structure.

[16] In 2020, Services Australia signed a $460,000 contract with controversial Israeli digital intelligence company Cellebrite, to use its spyware in fraud investigations.

Services Australia has refused to state which programs it used the technology on to investigate suspected fraud.