The bulk of commuters are from the nearby suburbs of Craigneuk and Muirhouse, which it spans the border between.

[2] The station was originally developed to help regenerate this area of Wishaw, which has suffered from the closure of two major businesses (British Steel Corporation's Ravenscraig works and the Clyde Alloy).

Its usage has increased, but its remote location led to vandalism and intimidation for users prior to the installation of CCTV there.

[5] Prior to the December 2014 timetable change, trains ran via Central Low Level to stations on the North Clyde Line but no longer do so – passengers now need to change at Cambuslang or Central to reach these destinations.

The station is unstaffed and has ramp access to comply with the Disability Discrimination Act.