Platforms 1-2 are on the low-level section serving the slow tracks of the Guangshen mainline and were served by pu kuai (local) train services between Shenzhen and Zhaoqing (via Guangzhou East) whilst high-speed CRH services between Guangzhou East and Shenzhen serve the high-level platforms 3 and 4.
The station is unusual as platforms 3 and 4 are of a non-standard height and there is a considerable step down from the train to the platform (as well as a considerable gap because of the tight curve through the station) - as a result the CRH1 units serving the line feature an additional lower retracting step for use at Shilong Station.
There is a taxi rank and a bus station serving both Shilong town services and Dongguan city buses.
On January 8, 2014, Shilong railway station was closed for passenger train services; all passenger train services were moved to Dongguan railway station.
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