Foundever (previously known as Sitel and Sykes) is a privately owned customer experience technology company headquartered in Luxembourg City.

It provides outsourced sales, technical support, customer service, and other business processes for large companies.

As off December 2024 the company laid off a significant number of employees as a result of flawed financial planning and client loss.

[9] Simultaneously, Sitel announced it bought a 69.2 percent interest in Teleaction, a Spanish-focused telemarketing company, for about $24 million.

[4][8] It had substantial debt from the cost of acquisitions[8] and expenses related to closing unprofitable call centers it had acquired.

[11] France-based Group Acticall, which was founded in 1995 by Laurent Uberti and Olivier Camino,[13] acquired Sitel in 2015, valuing the company at $850 million.

[14] In June 2021, Sitel acquired a public customer service company Sykes Enterprises for $2.2 billion.

[17] Foundever provides out-sourced call center services, as well as consulting, analytics, and support for other business processes.