On June 18, 2021, a subsidiary of Sitel Group acquired all outstanding shares of Sykes shares in a cash transaction valued at approximately $2.2 billion, removing the company from Nasdaq's publicly traded company.

The Sitel Group, in its new combination, brings together 160,000 employees in 40 countries, serving more than 700 customers and in more than 50 languages.

[11] In 1992, Sykes purchased Jones Technologies, Inc. in Sterling, Colorado and enters into customer support business.

[12] In 2012, Sykes purchased Alpine Access[14] and three years later a company called Qelp.

In 2016, Sykes acquired Clearlink from Utah[15] and two years later the Robotic process automation service provider Symphony Ventures.