[2] The interface centers on "smartsheets," which are similar to spreadsheets typically found in Microsoft Excel.

[7][8] Each smartsheet can have its rows expanded or collapsed to see individual tasks or large-scale project progress respectively.

[5][9] When a new smartsheet is created, notifications are pushed out to staff to populate its rows and columns.

[12] According to the company's co-founder, Brent Frei, initial adoption was slow because the offering was too difficult to use.

[17] In October 2014, the Account Map tool was introduced, which uses an algorithm to visualize the flow of work across groups of employees.

[4] In November 2021, McLaren announced a partnership deal with Smartsheet as the team's official technology partner at the 2021 São Paulo Grand Prix.

[24] In 2023, Smartsheet was named to Fast Company’s Annual List of "Brands That Matter"[25]