With a total capacity of approximately 1600 seats the theater has large lobby with full concession stands serving pop-corns, soft drinks, ice-creams and many other items.

[11][12][13] They opened their fifth cineplex at Bangabandhu Military Museum in April 2022 with state-of-the-art sound system and a capacity of 183 seats.

In August 2022, the authority was accused of not selling ticket of Poran to a senior citizen named Saman Ali Sarkar for wearing lungi at the Sony Square branch of Star Cineplex.

When the whole incident went viral on the internet, there was outrage among the people and many went to Star Cineplex wearing lungi to watch films in protest.

The authority apologized for the incident in August 4 and Saman was allowed to watch the film with his family that day.