[1] It is the largest retail center on the island and is the site of the island's third-largest public transit hub after the St. George Terminal and Eltingville Transit Center, with numerous bus routes that connect to the periphery of the mall area.

A carnival by Reithoffer Shows was held from 1998 through 2018, bringing rides, games, and food stands into the parking lots of the mall.

The mall was originally a two-story building shaped like a letter "T", with a large outdoor plaza on the Richmond Avenue side, gross leasable area (GLA) of 1,274,000 square feet (118,400 m2)[4] and a tenant GLA of 622,000 square feet (57,800 m2).

By the mid-2010, higher-end shops such as Michael Kors, Pandora, and Armani Exchange opened for business, and by 2011, numerous new brands (Adidas, Love Culture, etc.)

By 2023, Staten Island Mall had announced several additions, among them are Newbury Comics, Miniso, Charlotte Russe, Sugar Bear, Hobby Lobby, and Rainbow.

[8] In April 2024, Uniqlo, a Japanese retailer and manufacturer, announced that it would reopen in Staten Island after 10 years.

[10][11] Several local, select and express New York City Transit Authority buses stop and either travel through or on the perimeter (where park and ride facilities exist) of the mall's campus.