The company was founded in 2009 by Jordan Leiser and John Ernsberger, college roommates at Bucknell University, and incorporated in 2010.
[4] In 2015 StellaService raised an additional $15 million from Toba Capital and Novel TMT,[5] in a series C round led by Comcast Ventures.
This is done through hiring a few hundred shoppers to make purchases or returns at companies in the US or UK, and then measuring the quality of delivery, refund speed, and response times via phone or email.
[18] This feedback is sent directly to the customer rep that has been rated, and to a real-time dashboard where management can view employee performance on a rolling basis.
In March 2013, the company received a grant of $250,000 from the New York City Economic Development Corporation to relocate and hire in Manhattan’s Financial District as part of the Take the H.E.L.M.