He frequently represented Microsoft and Xbox Live in various media, including on Larry Hryb's "Major Nelson Radio" Xbox-related podcast, to discuss security and policy issues.

Toulouse later handled public relations for malware outbreaks such as Blaster, Sasser, and Zotob, as well as the Windows Metafile vulnerability.

[13] Widespread criticism of this practice led to Toulouse publicly vowing to change the policy to allow for expression of sexual orientation.

[14] Changes announced in March 2010 permit Xbox Live members to express sexual orientation in their Gamertags and profiles.

[15][16] The Gay and Lesbian Alliance Against Defamation (GLAAD) praised Toulouse for his work with their group in combating homophobia in online gaming.