It is a major freight and passenger station, the main one of the Sumy Directorate of Southern Railways on the Bilopillia-Basy line.

In 1878, the sound of a steam locomotive was heard for the first time at the station, which marked the beginning of the rapid economic and cultural development of the city of Sumy.

The ground floor of the station had been reconstructed and included a cash hall with five ticket offices, a waiting room for passengers, and a help desk.

On the second floor a modern service center with a hall of increased comfort was built and two ticket offices that serve long-distance and international passengers with travel documents reserved via the Internet.

The station loads cargo such as timber, grain, scrap metal, equipment, pipes, and construction materials; it unloads coal, gas, cement, and petroleum products.