A super-complaint is a complaint made in the UK by a state-approved "super-complainant" or watchdog organisation on behalf of consumers, which was fast-tracked to a higher authority such as the Office of Fair Trading (prior to its dissolution on 1 April 2014).
The official body now responsible for dealing with general consumer protection super-complaints is the Competition and Markets Authority (CMA).
[1] A super-complaint, as defined in section 11(1) of the UK's Enterprise Act 2002, is a complaint submitted by a designated consumer body stating that "any feature, or combination of features, of a market in the UK for goods or services is or appears to be significantly harming the interests of consumers".
The organisations which can make super-complaints to the FCA are the General Consumer Council for Northern Ireland, Citizens Advice, the Federation of Small Businesses, and Which?.
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