[19][20] At that time, the company had operations in Boston, the San Francisco Bay Area, New York City; Chicago; Los Angeles; and Orange County, California.

[2][25] In June 2012, Busque reassumed the role of CEO, with Gross staying on with the company's board of directors, advising on strategy and operations.

[31] Because of declines both in bids and in completed and accepted tasks in the U.S., the company chose to test a new system in London whereby Taskers set their own rates and schedules, and when a new job was posted that matched their profile, the platform would send them an alert.

[9][5][32] In London, the results were positive: almost all the company's metrics improved, and the average amount of money that individual Taskers on the platform were taking home increased.

[46] In March 2018, IKEA launched a furniture assembly service from Taskrabbit in the U.S.[47][48][49][50] In April 2018, the company was affected by a data breach.

[59][60] In October 2019, the company launched in Germany, with operations in Berlin, Bochum, Cologne, Dortmund, Duisburg, Düsseldorf, Essen, Gelsenkirchen, Krefeld, Monchengladbach, Oberhausen, Wuppertal and the Rhine-Ruhr metropolitan region.

[69] In May 2022, TaskRabbit announced that it would close its physical offices, including its San Francisco, California headquarters, and transition to becoming a distributed company, with all employees engaging in remote work.

[78] In 2016, MIT Technology Review wrote about the research related to racial and gender biases in Fiverr and TaskRabbit's recommendation algorithms.

[79][80] TaskRabbit's "Happiness pledge" which allows users to claim up to $10,000 for damages caused by taskers has been criticized as deceptive due to numerous exclusions and clauses.

[81] TaskRabbit was the subject of a class action lawsuit in which 10,000 taskers alleged that they had been improperly labeled as "independent contractors" rather than employees.

[82][83] The company has also been criticized for its terms of service, which claim indemnity even in cases where a court determines taskers can be legally classified as employees.