Team service management

TSM turns 'Task' into service and adds management and leadership to the model, and renames it team dynamics.

TSM uses the forming, storming, norming, performing maturity phases model to help teams maximise their effectiveness.

[5] Balanced scorecard, Kaplan and Norton's strategic planning method – to manage team strategy, objectives, performance and improvement initiatives.

TSM ensures that individual's performance and development plans are linked to the team's balanced scorecard.

TSM takes the Improvement Initiatives and breaks them into bite sized chunks so that they can be delivered incrementally over a short period of time.

Performance management to ensure that all the activities of each team are transparent and linked to the services delivered and the improvements needed.