Customers give their order at a counter, pay and then wait for their food in at counter to be cooked in front of the customer if they enjoy watching; Then they take it to a table if the outlet is a restaurant with seating, or take it away if the outlet does not provide seating.

Generally the colour schemes are mostly white with pale green and pink, as well as wooden textures.

There are locations in Quebec, Ontario, Manitoba, Alberta, Prince Edward Island, Saskatchewan, British Columbia, Nova Scotia, Newfoundland and Labrador, and New Brunswick, as well as in the United Arab Emirates (Dubai), the United Kingdom, and Guyana.

Most of the locations are counters in shopping mall food courts, but some are sit-down restaurants.

[4] Thaï Express opened its first location in the United States at the Mall of America in Bloomington, Minnesota in May 2017.