In 2002 the company opened offices in Haydock, Merseyside and, with part funding by the Welsh Government, a customer service centre and warehouse in Bangor.
The company's founder Ted Smart received the Random House Group Award for Outstanding Contribution to Bookselling.
[3] A management buy-out of the company took place in 2014, with support from Endless LLP, a UK-based equity investor.
[5] PricewaterhouseCoopers (PwC) were appointed administrators, with the company continuing to trade while Endless LLP looked for a buyer.
[6] The Book People ordered titles in bulk directly from publishers and suppliers, forgoing the right of return.