[1] The series combines humour and pathos[2] by focusing on families and staff, the stories of individual deaths and bereaved families, the trials and triumphs of running a business, local and traditional funeral and grief practices, and the quirks and relationships of the Tipenes and their staff.
The series features extensive use of Te reo Māori, both in the everyday English narrative and also in the counselling the casketeers provide to their clients.
Season 1 tells the story of the business and the running of the funeral home, the cultural diversity of the practice from uplifting of the dead through to the final burial, and interviews with the staff throughout each episode.
Season 3 brings more heartbreak, sadness and love to the Casketeers, focusing on both branches, more staff members and topics that are often not talked in a public space.
A second series of the show aired on TVNZ 1 beginning 14 Jan 2019 and was made available for streaming globally on Netflix in 2019.