Opened in 2011, the complex includes facilities such as a civic pavilion, a concert hall, Chatswood Library, a theatre and other venues for cultural uses.

[1] In 1903, the first Willoughby Town Hall was built on the current site of The Concourse, also functioning as the Council Chambers.

The complex was officially opened on 17 September 2011 by then Governor of New South Wales Marie Bashir, and mayor of Willoughby, Pat Reilly.

The Concourse also includes car parking over two basement levels and a 5,000 m3 stormwater detention tank as part of an integrated water management system.

[7] KLIK Systems, an Australian linear lighting manufacturer, was commissioned to design and supply indoor beam luminaries in the library.