The service deals with requests to trace relatives with whom all contact has been lost as a result of wars or natural disasters.
The International Tracing Unit of Magen David Adom is available to all Israeli citizens as part of the services given by the national organisation, which is the equivalent of the Red Cross in other countries.
In the search for information, the International Tracing unit contacts museums, archives, different organizations and national branches of the Red Cross in various countries all over the world.
In cases where the request has come from another country, the International Tracing unit works to help find someone using information found in Israel.
In a small but significant number of cases, the International Tracing unit has discovered that the missing person is still alive.