[9] The company appointed President and COO Rati Sahi Levesque and its CFO Robert Julian as interim co-CEOs.

On January 25, 2023, The RealReal announced the appointment of E-Commerce and Digital Executive John E. Koryl as CEO and Board Member.

To date, the company has 15 Luxury Consignment Offices where consignors can drop items off and meet with a valuation specialist, and 12 of those 15 locations allow customers to browse and shop.

Forbes claims the large amount of merchandise processed by The RealReal to maintain profit margins (the company went public in 2019) makes it inevitable that counterfeit products slip past its authentication and into the hands of customers.

[22][23][24] In 2019, the company marked National Consignment Day by launching a second sustainability partnership with luxury brand Burberry.

[26] When consumers consign or buy Gucci on The RealReal through the end of 2020, a donation will be made to One Tree Planted to support its mission to protect biodiversity and reforestation.