The Ticket Factory is the box office for Birmingham-based venues; Resorts World Arena, the Utilita Arena Birmingham and National Exhibition Centre, as well as being the primary agent for Royal Horticultural Society and British Athletics.

[3] In 2014, The Ticket Factory's parent company, The National Exhibition Centre Ltd. announced a partnership with Virgin Trains West Coast.

[4] In 2020, The Ticket Factory worked with Acorns Children's Hospice on the first collaboration with welfare.

Since opening in 1991, it has welcomed visitors to over 30 sports and an extensive variety of entertainment and music.

The Ticket Factory is the official box office for the Resorts World Arena.