Day-to-day operations are managed and carried out by STAR’s Chief Executive and External Relations professionals, who ensure the operation of the Code of Practice, handle all dispute resolution inquiries as well as provide information and advice around best practices for safe ticket buying.
The competent authority for this approval and that audits STAR’s ADR service is the Chartered Trading Standards Institute.
In June 2004 the Office of Fair Trading announced it would be carrying out a fact-finding study into ticket agents for entertainment and sporting events in the UK.
The most recent campaign was carried out in April 2022, encouraging consumers to purchase their tickets from STAR members to ensure they are buying from a legitimate source.
This review took place as a requirement of the Consumer Rights Act 2015 and was conducted by Michael Waterson, an economics professor at Warwick University.