[5] It allows users to make payments at over 280,000 merchant touch points via QR code; pay for tolls, street parking, payment on e-hailing, car-sharing apps or taxis via RFID or PayDirect; pay bills; top-up mobile prepaid; pay for purchases on e-commerce websites or apps; order food delivery; perform peer-to-peer money transfers; renew car insurance and purchase unique insurance plans; and purchase movie, bus, trains, and airline tickets.

It allowed Maxis customers to make payments with their Touch 'n Go technology integrated into their feature phones.

In July 2012, Touch 'n Go announced a collaboration with CIMB and Maxis to create an NFC-based online transaction service, which can be used on NFC-enabled smartphones and allow users to make payments via NFC.

The first version of the application allowed users to reload prepaid mobile service, pay bills, purchase movie tickets and flight tickets, send and receive money from friends and family, and make payments at stores and restaurants, although initially these services were only supported in Taman Tun Dr Ismail.

[10] The initial release of the Touch 'n Go wallet app was well received by users, especially during the pilot test in Taman Tun Dr.

[12] On 15 November 2017, Touch 'n Go was granted permission by the Central Bank of Malaysia to partner with Ant Financial, a Chinese-based financial company that operates Alipay,[5] to form a joint venture to allow the technology and platform used in the Alipay app to be adopted in the Touch 'n Go e-wallet service.

[16] In August 2018, Touch 'n Go announced that it had begun the pilot test for RFID-based payment on toll roads for selected drivers from 3 September 2018 onwards.

[21] Support for taxi-hailing mobile apps was added in November 2018 when Touch 'n Go partnered with EzCab and Public Cab, allowing users to make payments via QR code.

[30] Touch 'n Go eWallet joined DuitNow, an electronic transaction ecosystem in Malaysia which allows the funds from Touch 'n Go eWallet to be transferred to other competing services and vice versa, and allows users to make payments to merchants that use only one unified DuitNow QR code, which can also be used by competing e-wallet apps.

The Goal Hunter was introduced to allow businesses to partner with the eWallet and gain more customers via campaigns that reward users with a spectrum of #LebihBanyakEsktra cashbacks and e-Vouchers.

Touch 'n Go eWallet users are able to collect rewards from a range of featured e-Vouchers from several brands on a monthly basis.

[45] Several chain tenants, franchises and restaurants accept Touch 'n Go eWallet payments, including Tesco, all retail stores owned by Dairy Farm International Holdings (Giant Hypermarket, Cold Storage, Mercato), Watsons,[46] KFC,[47] McDonald's,[48] Dunkin' Donuts, Baskin-Robbins,[16] Starbucks, Coffee Bean and Tea Leaf, Shell, Petron, and 99 Speedmart.

[53] As of 1 May 2020[update], Touch 'n Go eWallet has facilitated donations to 22 non-governmental organizations in Malaysia with amounts worth more than RM280,000 (~US$69,000).