[5] Since the end of Phase 4, the network has merely focused on its original goal of taking over privately operated service in the city, replacing it with transurbano rolling stock and fare payments.

Fares are paid through a smart card, using RFID readers which deduct balance every time a user boards a bus.

A large station would consist of an illuminated sign with the Transurbano system logo, a metal fence facing the road, and a plastic translucent roof.

Starting February 2013, the municipality of Guatemala took responsibility for adjusting the locations and refurbishing Transurbano bus stops in the northern section of the system.

Security at bus stops consists of CCTV cameras, and an emergency intercom connected to a local police station.

According to passengers, the gates installed inside buses to prevent fare evasion on the initial units are too small, making it quite difficult for people with disabilities, overweight, or mobility devices to get through.

[18] People with disabilities were also quite critical of the service, as it rolled out with conventional units requiring users to climb a set of stairs, and were not fitted with wheelchair lifts.

Low-floor units were eventually introduced by contracting out some operations to private bus companies who imported decommissioned city buses from the U.S.[19] Additionally, senior citizens were promised free-fares.

However many contracted operators have refused to honour the complimentary service for seniors as part of disputes regarding fuel subsidies, leading the Human Rights Bureau to intervene begin enforcement on several routes.

[20] Dubbed the Caso Transurbano, the corruption scandal saw the eventual conviction of former president Álvaro Colom, a number of individuals who served as ministers during his administration, and former presidential candidate Manuel Baldizón.

in 2018 a judge handed various sentences and fines to eight people found guilty of various instances of money laundering and who were associated with those involved.

[27] Ex-president Álvaro Colom was ordered to pay a GTQ 1 million bail, and was prohibited from exiting the country after an appeal for a jail sentence by the Public Ministry and CICIG was rejected.

[28][29] In 2022, a judge ruled that Baldizón would have to pay GTQ 1 million, and remain under house arrest after returning to Guatemala from serving a 28-month sentence in the U.S. for money laundering.