[3] Some commentators, such as technology entrepreneur Declan McCullagh and law professor Glenn Reynolds, have criticized Twitter's suspension and ban policies as overreaches of power.
[7] In January 2016, Twitter was sued by the widow of an American man killed in the 2015 Amman shooting attack, claiming that allowing ISIL to continually use the platform, including direct messages in particular,[9] constituted the provision of material support to a terrorist organization.
[9] Twitter suspended multiple parody accounts that satirized Russian politics in May 2016, sparking protests and raising questions about where the company stands on freedom of speech.
[14] The same day, Twitter, along with Facebook, Google, and Microsoft, jointly agreed to a European Union code of conduct obligating them to review "[the] majority of valid notifications for removal of illegal hate speech" posted on their services within 24 hours.
[16] On 10 May 2019, Twitter announced that they suspended 166,513 accounts for promoting terrorism in the July–December 2018 period, stating there was a steady decrease in terrorist groups trying to use the platform owing to its "zero-tolerance policy enforcement".
According to Vijaya Gadde, Legal, Policy and Trust and Safety Lead at Twitter, there was a reduction of 19% terror-related tweets from the previous reporting period (January–June 2018).
Among other things, Twitter promised to provide "a better experience for suspension appeals", including a detailed description to the user of how a suspended account violated the rules.
[24] In November 2017, Twitter gave a deadline of 18 December to comply with their new policy, adding: "You also may not affiliate with organizations that—whether by their own statements or activity both on and off the platform—use or promote violence against civilians to further their causes".
Among those suspended were a group that provides armed security to LGBT events, accounts parodying Elon Musk, and a Palestinian news outlet known for criticizing the Israeli military.
[29][30][31] In October 2017, actress Rose McGowan said that Twitter had suspended her account for 12 hours after she repeatedly tweeted about former film studio executive Harvey Weinstein's alleged sexual misconduct toward her and others.
[35] On 11 July 2018, The New York Times reported that Twitter would begin to delete fake follower accounts to increase the authenticity of the platform.
[40] These included Justin Bieber, Ellen DeGeneres, Jack Dorsey, Recep Tayyip Erdoğan, Ari Fleischer, Pope Francis, Lady Gaga, Ariana Grande, Kathy Ireland, Paul Kagame, Ashton Kutcher, The New York Times, Shaquille O'Neal, Barack Obama, Katy Perry, Queen Rania of Jordan, Rihanna, Cristiano Ronaldo, Taylor Swift, Donald Trump, Twitter themselves, Variety magazine, Kim Kardashian, Oprah Winfrey, and YouTube.
[42] Twitter and its CEO Jack Dorsey clarified that the reduction in the followers count was part of the platform's efforts to cut down on spamming and bot accounts.
Musk claimed that the accounts had received a seven-day suspension for violating the platforms "doxxing" policy by sharing his "exact real-time location", with him comparing it to "assassination coordinates".