[2][3] The need for UC management has evolved from the growing complexity that surrounds next generation communications environments.
[3] UC management, and its ability to automate complex business processes,[4][5] introduce repeatable administrative tasks and centralize the operation of the entire corporate communications platform, is becoming increasingly appealing.
[3] UC management vendors include: Park Bench Solutions,[7] VOSS Solutions, Kurmi Software,[8] Arcana, Ensim, Tivoli, NAV360, SpanLink, UBiqube, SoftLink, Metropolis Corp, Metreos, Leonid Systems, Fidelus, Uplinx, Variphy, Visionael, Voyence, ATEA, Sector Six.
They need to be configured before they will work seamlessly, and there are many thousands of settings available to create a highly customized solution for each company’s unique requirements.
Administration tasks that might otherwise have taken many hours to configure manually can be automated, therefore taking less time to complete and becoming less costly to the company.
[13] UC management improves the end customer experience, as it opens up self-care opportunities to solve problems in real-time, and to make changes to settings at the touch of a button, from a mobile device.
The objective of UC management is to create a set of standard processes for very complex, multi-service, multi-device, multi-network configuration workflows.
[10][15] The way that most management tools work is to have a fixed design, which allows the configuration variables to be abstracted into templates and maintains workflow as standard processes.
Once the platform is deployed with the fixed design, the UC management technology holds the entire configuration centrally and so can then easily apply change control processes effortlessly.
[citation needed] In some cases, UC management vendors opt not to try to standardize the set-up processes, as this is seen to be too complex.