United Hatzalah's national command center in Jerusalem uses an advanced GPS-based dispatch technology to identify the closest and most qualified volunteers and routes them to the scene of an emergency through a mobile device application.

United Hatzalah in turn alerts and coordinates with local ambulances, Search and Rescue (SAR), fire,[8] and police services,[9] and the IDF,[10] when necessary.

As a young EMT in Jerusalem, Eli Beer recognized that heavy urban traffic and narrow streets often prevented ambulances from arriving in time to save a victim.

[13] United Hatzalah responded immediately to the calls for medical assistance following Hamas' launch of terror attacks on Israel on the morning of October 7.

The organization works around the clock to treat thousands of people and provides medical aid and supplies to civilians and military personnel affected by the terror attacks.

A motorcycle," in which he describes the circumstances that led to him to re-imagine first-response medicine by training volunteer EMTs to respond to local emergencies and stabilize victims until official help arrives.

[22] United Hatzalah has earned the Israeli Midot Seal of Effectiveness (2015), the GuideStar Platinum Participant status (2016) and Charity Navigator Four Star Rating (2016) for its operational professionalism and transparent management.

The organization's Psychotrauma and Crisis Response Unit also responded to the Pittsburgh Tree of Life Synagogue Shooting[28] in 2018, and to Miami following the Surfside condominium collapse in 2021.

In February 2023, United Hatzalah assisted in search-and-rescue operations in Turkey following the 2023 Turkey–Syria earthquake, but cut short its mission due to intelligence of a "concrete and immediate threat" targeting the group.