UserVoice is a San Francisco–based Software-as-a-Service ( SaaS ) company that develops customer engagement tools.

[1][2][3][4] UserVoice began in 2006, when programmer Richard White decided to create a way to monitor feedback from software users.

[9] UserVoice Feedback collects and prioritizes suggestions from customers as they list ideas and vote on them.

[15][16] UserVoice HelpDesk is a support tool for tracking and responding to customer issues.

"[17][18] The system employs gamification techniques to motivate support teams to provide high-quality service.