Get Satisfaction was a customer community software platform for technical support based in San Francisco, California, United States.

Get Satisfaction online communities can be a private and/or public place for customers to ask questions, submit an idea or complaint, or give praise.

[2] Thor Muller explained in an interview with BusinessWeek that the website aims to be simple, noting that most customer-service solutions are too complex.

[2] Muller explained, “We want to create a Switzerland for companies and customers, with specific tools that allow people to get answers to their questions.

[2] Several more companies later joined the platform, including Time Warner Cable, Verizon, Comcast, Mozilla, Mogo Money, Microsoft Hohm, AMC Theatres, Qantas, Apple Inc., Dell, and Facebook.