TPIs, also known as energy brokers or consultants, facilitate the purchasing of electricity and gas by businesses, providing a range of services such as procurement, switching suppliers, query resolution, bill checking, and energy management in exchange for fees.
Fully accredited members can display the UIA 'boatmark' on their website or other communications, to give confidence to their clients and customers that they will follow the Code of Practice.
To do this would require a rigorous and ongoing assessment process in which members' websites are continually monitored and customers contacted on a random basis to ensure their energy broker is complying with the UIA Code of Practice.
In the absence of any complaint by the public, the degree to which members' websites are actively monitored for compliance to the UIA Code of Practice is random.
There is also an opportunity to appeal the UIA's decision to a panel of three that are representative of the consumer, supplier, and legal.