New England Telephone's original coverage area included Maine, New Hampshire, and Vermont as well as Massachusetts and Rhode Island, Verizon has sold off service in the northern three states, which as of 2020 were served by Consolidated Communications.

It also had no connection to Southern New England Telephone (SNET) which covered Connecticut.

NYNEX was acquired by Bell Atlantic in 1997 and began doing business under that name; however, New England Telephone retained its original corporate name.

Workers of Verizon New England are represented by the IBEW 2222 labor union.

Verizon New England is regulated the oversight of the Massachusetts Department of Telecommunications and Cable[4] and the Rhode Island Public Utilities Commission.