In January 2015, actress Brooke Shields became the official brand ambassador for Wen Hair Care.
[4] Wen was at the center of a class-action lawsuit which alleged that the product had caused damage to hair after use.
[5][6] In March 2016, the FDA opened an investigation into complaints about Wen Hair Care products by consumers.
[7] In October 2016, Wen agreed to settle out of court for a total of $26 million without admitting any wrongdoing.
[8] The lawsuits and investigations prompted researchers to submit a letter to JAMA, calling for a higher level of regulations in the personal care industry,[9] including allowing the FDA to recall personal care products.