[6] "When Love Hurts" is an uptempo house[1][2] and dance[3] song with a duration of three minutes and thiry-five seconds (3:35).

[3] Billboard praised "When Love Hurts" as the "most vivacious" song on the EP and declared it a "banger worth a thousand disco balls.

"[7] Carolyn Menyes of MusicTimes gave a more mixed review, writing that the song was "the least stunning of the three," but that it was the most mainstream-friendly and succeeds at making the listener dance.

The music video for "When Love Hurts" was shot on September 1 and was directed by Patrick "Embryo" Tapu.

The video features JoJo and various backup dancers performing the vogue and a "finger tutting" dance in an abandoned warehouse.