Along with her snooty cat, Chuzzlewit, Eden selfishly plans to make all the theatre performers stay and rehearse on Christmas Day!

"[5] Barbie tells the story to her little sister, Kelly, who is reluctant to go to a Christmas Eve charity ball instead of spending the holiday at home with their family.

Eden Starling is a glamorous, star soprano and owner of the Gads Hill Theatre in Victorian London, as well as an arrogant, self-centered diva with a deep hatred for Christmas.

The theater's employees—Freddy, a stage magician, twin ballerinas Ann and Nan, clown Maurice, and costume designer, Catherine Beadnell—are reprimanded by Eden for their festive moods, and she declares that they are to work on Christmas Day, ruining their holiday plans.

That night, Eden is visited by the ghost of her late Aunt Marie (the film's version of Jacob Marley), bound by the chains forged from her misdeeds in life.

Catherine generously gifts them clothes and is particularly close to a crippled orphan named Tammy (the film's version of Tiny Tim).

Eden's heart softens witnessing the scene but becomes concerned when the owner tells Catherine that the orphanage will be likely be closed due to a lack of funding.

Since that day, she has become disillusioned with Christmas, focusing only on advancing her career and even adopting Eden's outlook on life and treating her workers cruelly.

Filled with newfound joy, Eden arrives at the theater and gives gifts to all her employees as well as allowing them to take the holiday off, which changes their outlook on her.