It is 29 miles 11 chains (46.9 km) down the main line from London Fenchurch Street via Basildon and it is situated between Pitsea to the west and Leigh-on-Sea to the east.

[1] The station roof and canopy were destroyed during the Great storm of 1987.

The station also has 3 self-service ticket machines that accept cash or card payment.

On the Station Road side of the building there is a secondary entrance which is open during the weekday peak periods; this has three barriers and the fourth self-service ticket machine.

[3] As of the June 2024 timetable the typical Monday to Friday off-peak service is:[4]