It is situated at a junction where a loop via Grays re-joins the main line via Basildon.

Down the main line it is 26 miles 42 chains (42.7 km) from London Fenchurch Street; via the loop it is 32 miles 37 chains (52.2 km) from Fenchurch Street.

Derek Twigg (then rail minister) attended for the "ribbon cutting" in November 2005.

The ticket office has two serving positions and uses the Tribute issuing system.

As of the June 2024 timetable the typical Monday to Friday off-peak service is:[3]