BetterHelp is a mental health platform that provides direct online counseling and therapy services via web or phone text communication.

[4] BetterHelp’s counseling staff consists of accredited psychologists, social workers, marriage and family therapists and board-licensed professional counselors, each having a master’s degree or doctorate with at least three years and 1,000 hours of experience.

Providers are evaluated by BetterHelp in a process that includes verifying licensure and requiring a case study exam, which is reviewed by a licensed clinician.

[5] After subscribing, BetterHelp assigns users a “room” where they can send private messages, live chat, and schedule video or phone sessions with a counselor.

In its 2022 privacy policy update, BetterHelp stated: "We may share your information in connection with an asset sale, merger, bankruptcy, or other business transaction.

The complaint summarizes that "From 2013 to December 2020, however, [BetterHelp] continually broke these privacy promises, monetizing consumers’ health information to target them and others with advertisements for the Service.