Located on the south side of Birkenhead town centre, it lies on the Chester and Ellesmere Port branches of the Wirral Line, part of the Merseyrail network.

The disused building of Birkenhead Central depot, which closed in the 1990s, remains adjacent to the platforms.

[1] There are toilets, several payphones, a vending machine, booking office and live departure and arrival screens, on the platform, for passenger information.

Trains operate every 15 minutes between Chester and Liverpool on weekdays and Saturdays until late evening when the service becomes half-hourly, as it is on Sundays.

Southbound trains all proceed as far as Hooton, where the lines to Chester and Ellesmere Port divide.