National Rail shares the station with the narrow gauge Ffestiniog Railway, which operates primarily tourist passenger services to Porthmadog throughout most of the year.

A feature of the standard gauge service is the availability on trains and buses of the popular Gwynedd Red Rover day ticket.

The line was initially worked by the Ffestiniog Railway and all slate traffic on the F&BR throughout its existence was carried in FR-owned wagons.

British Rail trains first used the new station on 22 March 1982 and Festiniog Railway services to Blaenau Ffestiniog were resumed on 25 May 1982.

The Royal Oakeley Silver Band and the Brythoniaid Male Voice Choir led the celebrations.

Plans for another rebuild, and construction of a modern joint station and facilities, were drawn up in 2008, but the project did not receive the required finance.

In March 2019, services were suspended and replaced by buses due to major track and infrastructure damage caused by the flooding associated with Storm Gareth.

On 9 February 2020, the line was closed again due to further extensive flooding caused by Storm Ciara, with buses replacing trains.

[14] The standard gauge side has a single platform (numbered 1) opening directly onto the station car park and the High Street.

Train running information on the standard gauge side is provided via digital CIS displays, timetable posters, automatic announcements and public telephone.

[15] Transport for Wales Rail operates six southbound arrivals and northbound departures on Mondays to Saturdays along the Conwy Valley Line; trains run approximately every three hours.