The station is managed by West Midlands Trains, who provide the majority of services that call here (it is also served by Transport for Wales).

Waiting shelters are provided on both platforms and service running information is given via CIS displays, timetable poster boards and customer help points on each side.

[2] As of June 2024[update] Shifnal is served by West Midlands Railway using Class 196 Diesel multiple units.

Additionally, one Transport for Wales service calls per day after midnight, westbound only to Telford and Shrewsbury.

An additional nighttime Transport for Wales service heading eastbound to Wolverhampton on Sundays only.