At its peak, Boston Market had its greatest presence in the Northeastern and Midwestern United States, as well as California, Florida, and Texas.

Initially known for rotisserie chicken, and the chain later branched out into other meats including turkey, meatloaf, and ham.

A typical Boston Market meal had a protein with a few sides such as potatoes, creamed spinach, or mac & cheese, and was accompanied by a piece of corn bread.

When it was known as Boston Chicken, restaurants specialized in rotisserie chicken and a variety of side dishes, but in February 1995, the chain expanded its menu to include turkey, meatloaf, and ham and changed the name to Boston Market[5] in the fall of 1995 to reflect this.

Boston Market was purchased by McDonald's Corporation in May 2000, primarily for its real estate holdings.

In April 2004, Boston Market introduced chilled menu items to be sold in supermarkets.

[11] In April 2018, Boston Market announced that it was expanding its menu to offer rotisserie prime rib nationwide, three days a week.

[14] In April 2020, Sun Capital Partners sold Boston Market to Engage Brands, LLC, a company of Rohan Group, owned by Jignesh "Jay" Pandya.

Menu items offered at Boston Market included various meats and sides, such as rotisserie chicken (whole, half, or quarter), apple pie, carved chicken sandwich, chicken salad sandwich, chicken noodle soup, chicken pot pie, cilantro lime rice, creamed spinach, Cobb salad, cornbread, garlic dill potatoes, mashed potatoes (with gravy), meatloaf and meatloaf sandwich, desserts (salted caramel lava cake, chocolate cake, or chocolate chip cookies), prime rib, ribs (beef, with sauce), steamed vegetables (e.g., broccoli), sweet potato casserole, and turkey (roasted).

Boston Market also had seasonal holiday menu and catering food packages, such as for Thanksgiving dinner (a traditional U.S. holiday meal), which included items such as a whole rotisserie turkey, mashed potatoes, gravy, vegetable stuffing, spinach-artichoke dip, cranberry walnut relish, dinner rolls, and pumpkin and apple pies.

[25] On July 3, 2023, a complaint was filed stating the Danbury, Connecticut Boston Market owed in excess of $61,000 in unpaid rent and connected charges.

[30] On November 14, 2023, all Detroit-area Boston Market locations were permanently shuttered and were handed eviction notices due to unpaid rent.

[31] On November 20, 2023, all 8 remaining Connecticut Boston Market locations, located in East Haven, Meriden, West Hartford, Wilton, Stratford, Milford, Bristol, and Newington, were permanently shuttered and issued eviction notices due to unpaid rent.

[35] On January 11, 2024, Boston Market's bankruptcy case was dismissed after the company was unresponsive to court requests.